In my sister's company there was a division that was incredibly productive last year. They produced tons of memos and presentations and product plans. Unfortunately, no result of all this ever reached any customer.
There were three departments involved in the release cycle, and they depended heavily on each other. Doug, the head of Delivery, was stuck waiting for Eric, head of Effects to produce output, which Eric could not possibly come up with without input from Filip, head of Fagocytosis. Filip was all eager to provide all that was needed, and each week he sent a reminder to Doug to deliver the necessary information for Filip to provide his tasks.
At the end of the year, an external consultant delivered a report in which he was very pleased with the information flow between Doug, Eric and Filip. There were no less than 156 mails sent between them during the year, each containing reminders that they were waiting for each other's deliveries.
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